"I brought my daughter, age 12 and son, age 9 to James River Orthodontics for their initial consultations. All three of us were blown away by what we encountered. The kids loved the waiting area, the drinks, XBOX, and the outgoing and funny staff. They were asking to come back before they even knew if braces were needed! While I was impressed with the aesthetics of the office and the friendly staff - I was more concerned with the type of care my kids would receive.
As a side note, I had taken my kids to another area orthodontist approximately two years ago. I was told that my son needed to have four teeth pulled and that braces would be started after that occurred. He was only seven at the time. I guess for some children this course of action is warranted. I just didn't feel comfortable and opted to wait a couple more years while trying to find a new orthodontist.
Dr. Scarborough was fully involved in the process of assessing, planning, and conveying which treatments would serve my children best. He was down-to-earth, friendly, and at ease with my children; it wasn't fake or forced. My daughter started the process of receiving braces approximately one week later. My son will start the process within the next year. Dr. Scarborough doesn't feel that optimization will be attained by placing the braces on him right now - which is a big change from our last consultation. My son pouted and begged! Dr. Scarborough's goal is to provide one set of braces and fix any underlying issues that may affect a patient. Beautiful straight teeth are the result of that philosophy!
We couldn't be happier with our decision to try James River out. The organization and attention to detail is amazing. I am always trying to teach my kids lessons from their everyday lives. Upon leaving this office for the first time, I had one. I told them that this office is a perfect example of how a business should be run. People have so many choices these days when it comes to orthodontic care. What sets them apart? Why should we come here. Why should we tell a friend about them? They had a plethora of answers; and they were all correct. In the end it ultimately comes down to a willingness and eagerness to provide quality and competent care in an inviting environment where you are treated like a friend, not an insurance claim.
James River Orthodontics nailed it."
- Kelli S.
Review Verified on 11/9/2015